International Orders

Why can I not ship an item to my country?

Due to supplier territory and trade agreements, we are unable to ship a very small percentage of our items, such as Games Workshop products, globally. However, the vast majority of items we can ship to anywhere that our shipping partners allow.

 

What is IOSS? 

The Import One-Stop Shop scheme (IOSS) simplifies the process of importing goods into the EU from sellers such as Zatu Games.

 

How does IOSS impact my order?

For orders under an intrinsic value of €150 – intrinsic value meaning the value of the goods excluding tax and shipping – Zatu Games will charge and collect the tax due during the checkout process. This will be charged at the relevant tax rate per item as defined by the destination country.
For an up-to-date list of tax rates for countries in the EU, you can visit the European Commission’s website here.

 

What are the benefits of paying the tax at checkout?

IOSS makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered. There are also less likely to be delays with items requiring customs processing or additional handling and/or adjustment fees. If the seller is not registered for IOSS, the buyer has to pay the VAT and usually a customs clearance fee (or ”handling fee”) charged by the transporter.

 

What happens if my order has an intrinsic value of greater than €150?

If your order has an intrinsic value of greater than €150, you will either be offered a Delivery Duty Unpaid (DDU) or Delivery Duty Paid (DDP) delivery option.

 

What does DDU shipping mean?

Delivered Duty Unpaid (DDU) delivery terms mean you will be contacted by customs once your shipment arrives and will have to settle any charges for customs to release the shipment for delivery. Under a DDU service, you will not be charged any tax at checkout, but instead may be subject to import tax upon your goods landing in the destination country.

 

What is the difference between DDU and DDP shipping?

DDU means that you will be responsible for any import tax required when your order lands in the destination country, whilst DDP means that VAT and import taxes will be already paid for at checkout

 

Why can I not see a DDP shipping option for my country?

Unfortunately, our delivery partners are unable to provide a DDP service to all countries. The circumstances as to whether DDP shipping is offered or not is unfortunately outside of our control.

We are always looking to grow our delivery networks so keep an eye out for when a DDP service is offered to your destination.

 

I am seeing different prices when I select my shipping country at checkout, why is that?

Each EU country applies different tax rates for goods and services meaning that the total price of your order will depend on the destination of your goods.

For example, Denmark has a tax rate of 25% for books, whereas Hungary has only a 5% rate. Therefore, customers shipping to these destinations would each see a different price.

Please note, all EU purchases are subject to sales tax when importing goods from the UK, no matter if sent under an IOSS, DDU or DDP shipping method.

 

My order qualified for IOSS, but my item has still been held by customs, why is that?

Whilst IOSS is designed to streamline delivery to EU customers, occasionally, customs agents may still spot-check parcels to review the contents of the goods and verify the declared value.

In these instances, your order should still make its way to you swiftly and safely, without any extra fees. If you are incorrectly charged additional taxes or fees upon receiving your order, then please contact your local customs office.